System
Manage payroll users, company details and company details
Restore windows layoutSelectPay is not responding.
Log out of SelectPayHow to correctly log out of SelectPay and disconnect from the hosted server.
Apportion apprentice levy across companiesSplit apprentice levy allowance across databases.
Welcome screen notificationsA list of the notifications that can appear on the welcome screen and what actions are required.
Enable column filtersEnable column filters to assist searching employee and pay elements.
Enable Experian work report integrationHow to enable Experian integration
Database & User management
Managing payroll users and databases
Create a new userWe have a new member of the team and we need to create a new account.
Reset a cloud gateway passwordMy password has expired and I need to reset it.
Take and restore backupsTake a back up and restore a SelectPay database.
Apply an unlock keyApplying an unlock key to a SelectPay databases.
Suspend or unsuspend a userError: 'Your account has been suspended.'
APS password resetMy APS password has expired.
Error: 'Root element is missing'A white box appears on the screen and I cannot click anything.
Create a new SelectPay Administrator userSet up a new user in the SelectPay Administrator tool.
Copy custom BACS to the new versionWe have upgraded SelectPay and need to add in our custom BACS.
Reset a users SelectPay passwordChange a password for a user.
Request a new cloud accountA new employee is starting soon and they need an account to access SelectPay.
Move employees to another SelectPay databaseHow to move employees from one payroll database to another.
Check your unlock keyView how many users, employees and available modules are on the license.
Cloud account password policyI cannot reset my cloud password, it keeps rejecting my new password.
Reset the web administrator passwordI need to reset the web administrator account password.
Payroll is in a future periodAfter processing period end the payroll database has move to many periods.
Logging into SelectPayHow to login to SelectPay.
Create a payroll databaseConsiderations when creating a new database
Account manager or customer success manager informationWho is my Account manager AM or Customer success manager CSM?
Use FlexPointsWhat FlexPoints are and how you can use them
Error: 'Unable to connect to server with information provided'When trying to log in to the SelectPay Administrator I get the error, Unable to connect to server with information provided.
Company details
Update your company details
Cease a companyAdd a cease date into SelectPay to send the cessation date to HMRC.
Update company informationUpdate company name or address details.
Enable RTI submissionsEnable live submissions to HMRC on a new database.
Employer pay billHow the employer pay bill is calculated.
Enable employment allowanceI need to enable employment allowance in the current tax year.
Change the BACS formatChange the format of the BACS file to match the new bank.
Apprentice levy calculationHow to calculate apprentice levy.
Pay frequencies
Create and update pay frequencies and dates
Change pay date for a pay frequencyThe pay date is incorrect for a frequency and it needs to be changed.
Payroll configuration
Update payroll system settings
Allow additional BACSI need to produce another BACS for amendments in the period.
System configuration
Enable integration connections
Allow negative quantities on pay elementsSet a pay element quantity to be a negative.
Default options and settingsWhere to change the default setting used by SelectPay, such as, parental week calculation, default payment method and deletion period.
Set up consolidated statutory returnHow to setup consolidated statutory return on SelectPay databases.
Consolidated statutory return switch primary and secondary databasesHow to change the primary and secondary databases for consolidated statutory returns.
Security profiles
Setup and mamnage security profiles
Security profile functionalitySome users can't see reports, employees, pay frequencies, departments.