System
Manage payroll users, company details and company details.
By Jordan and 1 other2 authors49 articles
- Restore windows layoutSelectPay is not responding.
- Log out of SelectPayHow to correctly log out of SelectPay and disconnect from the hosted server.
- Apportion apprentice levy across companiesSplit apprentice levy allowance across databases.
- Welcome screen notificationsA list of the notifications that can appear on the welcome screen and what actions are required.
- Enable column filtersEnable column filters to assist searching employee and pay elements.
- Enable Digital Employment VerificationHow to enable Digital Employment Verification for SelectPay
- Send payslips and P60s via emailHow to configure SelectPay to send payslips and P60s via email.
Database & User management
Managing payroll users and databases
- Create a new userWe have a new member of the team and we need to create a new account.
- Reset a cloud gateway passwordMy password has expired and I need to reset it.
- Take and restore backupsTake a back up and restore a SelectPay database.
- Apply an unlock keyApplying an unlock key to a SelectPay databases.
- Suspend or unsuspend a userError: 'Your account has been suspended.'
- APS password resetMy APS password has expired.
- Error: 'Root element is missing'A white box appears on the screen and I cannot click anything.
- Create a new SelectPay Administrator userSet up a new user in the SelectPay Administrator tool.
- Copy custom BACS to the new versionWe have upgraded SelectPay and need to add in our custom BACS.
- Reset a users SelectPay passwordChange a password for a user.
- Request a new cloud accountA new employee is starting soon and they need an account to access SelectPay.
- Move employees to another SelectPay databaseHow to move employees from one payroll database to another.
- Check your unlock keyView how many users, employees and available modules are on the license.
- Cloud account password policyI cannot reset my cloud password, it keeps rejecting my new password.
- Reset the web administrator passwordI need to reset the web administrator account password.
- Payroll is in a future periodAfter processing period end the payroll database has move to many periods.
- Logging into SelectPayHow to login to SelectPay.
- Create a payroll databaseConsiderations when creating a new database
- Account manager or customer success manager informationWho is my Account manager AM or Customer success manager CSM?
- Use FlexPointsWhat FlexPoints are and how you can use them
- Error: 'Unable to connect to server with information provided'When trying to log in to the SelectPay Administrator I get the error, Unable to connect to server with information provided.
Company details
Update your company details
- Cease a companyAdd a cease date into SelectPay to send the cessation date to HMRC.
- Update company informationUpdate company name or address details.
- Enable RTI submissionsEnable live submissions to HMRC on a new database.
- Employer pay billHow the employer pay bill is calculated.
- Enable employment allowanceI need to enable employment allowance in the current tax year.
- Change the BACS formatChange the format of the BACS file to match the new bank.
- Apprentice levy calculationHow to calculate apprentice levy.
- Adjust the apprentice levy in a previous tax yearCorrect previous tax year apprentice levy figures on reports.
Payroll configuration
Update payroll system settings
System configuration
Enable integration connections
- Allow negative quantities on pay elementsSet a pay element quantity to be a negative.
- Default options and settingsWhere to change the default setting used by SelectPay, such as, parental week calculation, default payment method and deletion period.
- Set up consolidated statutory returnHow to setup consolidated statutory return on SelectPay databases.
- Consolidated statutory return switch primary and secondary databasesHow to change the primary and secondary databases for consolidated statutory returns.
- Change email sender addressI want to change the sender email address for the payslips and P60's sent from SelectPay to our employees.
Security profiles
Setup and mamnage security profiles