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Change the owner of a cloud account

We have an old cloud account that we don't use, and I want to assign it to a new user.

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Written by Jordan Hutchinson

If you already have an existing cloud account that you would like to repurpose for a new member of staff, follow the steps below.

📌Note: If you don't know the username and password for the unused account, you will need to contact our support team to reassign the account for you.

  1. Navigate to our cloud gateway.

    📌Note: Gateway URL https://changemypassword.accessacloud.com/

  2. Enter the username and password of the unused account.

  3. Complete the CAPTCHA, then click Login.

  4. Click the Enrolment tab, then click Add Email.

  5. Enter the email address of the new user, then click Send Code.

  6. Enter the code, then click Verify Code.

  7. Click the pencil icon next to the old email address, then click Remove Mail.

  8. Click Yes to remove the email address.

The password can then be changed via the Change Password tab. Alternatively, the new user can reset their password at a later date.

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