Database & User management
Managing payroll users and databases
Create a new userWe have a new member of the team and we need to create a new account.
Reset a cloud gateway passwordMy password has expired and I need to reset it.
Take and restore backupsTake a back up and restore a SelectPay database.
Apply an unlock keyApplying an unlock key to a SelectPay databases.
Suspend or unsuspend a userError: 'Your account has been suspended.'
APS password resetMy APS password has expired.
Error: 'Root element is missing'A white box appears on the screen and I cannot click anything.
Create a new SelectPay Administrator userSet up a new user in the SelectPay Administrator tool.
Copy custom BACS to the new versionWe have upgraded SelectPay and need to add in our custom BACS.
Reset a users SelectPay passwordChange a password for a user.
Request a new cloud accountA new employee is starting soon and they need an account to access SelectPay.
Move employees to another SelectPay databaseHow to move employees from one payroll database to another.
Check your unlock keyView how many users, employees and available modules are on the license.
Cloud account password policyI cannot reset my cloud password, it keeps rejecting my new password.
Reset the web administrator passwordI need to reset the web administrator account password.
Payroll is in a future periodAfter processing period end the payroll database has move to many periods.
Logging into SelectPayHow to login to SelectPay.
Create a payroll databaseConsiderations when creating a new database
Account manager or customer success manager informationWho is my Account manager AM or Customer success manager CSM?
Use FlexPointsWhat FlexPoints are and how you can use them
Error: 'Unable to connect to server with information provided'When trying to log in to the SelectPay Administrator I get the error, Unable to connect to server with information provided.