Occasionally, your SelectPay user profile can become corrupt. This is more common immediately after you've completed a system upgrade.
To resolve this, you need to restore the Windows layout. Once you've done this, if the error still appears, follow the steps in the relevant section below.
Hosted with Access
If you're hosted with Access, please raise a case online, including your cloud account username and the title of this article.
On-premise
If you are a self-hosted on-premise customer, follow the steps in the relevant section. You may need support from your IT department.
Recently upgraded
If you've recently upgraded your SelectPay system, follow the steps below.
Log out of SelectPay, but don't close the login window.
Connect to the server where SelectPay is installed.
From the Windows Start menu, open File Explorer.
Browse to C:\Users\[USERNAME]\AppData\Roaming\Access UK Ltd.
Right-click the Payroll folder then select Compress To.
Click ZIP File then, once it's complete, right-click the Payroll folder.
Select Delete then log into SelectPay.
Not recently upgraded
If you haven't recently upgraded your SelectPay system, follow the steps below.
Log out of SelectPay, but don't close the login window.
Connect to the server where SelectPay is installed.
From the Windows Start menu, open File Explorer.
Browse to C:\Users\[USERNAME]\AppData\Roaming\Access UK Ltd\Payroll\[CURRENT VERSION]\.
Right-click the Configuration folder then select Compress To.
Click ZIP File then, once it's complete, right-click the Configuration folder.
Select Delete then log into SelectPay.