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Error: 'There are no P6 or P6B messages'

I know there are new P6's, but the DPS viewer only displays old messages. The error message, there are no P6 or P6B messages, keeps showing.

J
Written by Jordan Hutchinson
Updated over 3 months ago

SelectPay can only display 500 unprocessed notices at once, and it will always display the oldest first. To remove the older notices, follow the relevant steps below.

Hosted

Raise a case with our support team quoting the article title, including your cloud account username.


On-premise

  1. Click the Windows key, and then click File Explorer.

  2. Click Documents, and then click Access UK Ltd.

  3. Click Payroll, and then click DPS Viewer.

  4. Click Downloads.

  5. Highlight all the notices, and click Delete.

To only download new items, when downloading the notices, use the retrieve item since option.

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