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Hosted maintenance

We are carrying out maintenance on 5 September, which will impact saved SelectPay launchers or shortcuts.

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Written by Jordan Hutchinson

On 5 September, we will carry out maintenance on our infrastructure that will affect any pre-existing login launchers for shared hosted customers.

📌Note: If you are unsure whether this will impact you, reach out to our support team, who will be able to confirm.

Who is affected?

You are not affected if:

If you normally:

  1. Visit gateway.accessacloud.com.

  2. Enter your username and password.

  3. Launch your application from the portal.

No action is required.

You are affected if:

You have previously saved a launcher file to your:

  • Desktop.

  • Taskbar.

  • Start Menu.

  • Shared folder.

  • Any other location.

and use that launcher directly instead of visiting gateway.accessacloud.com first.

These saved launchers will stop working after 5 September.

What do I need to do?

  1. In your browser, go to your login URL, RDWeb.

  2. Enter your cloud username and password.

  3. Click SelectPay. This downloads a link to our servers.

  4. Open Windows File Explorer, then open your Downloads folder.

  5. Double-click the file beginning with cpub-SelectPay_.

  6. When the login window appears, click More Choices.

  7. Click Use a different account, then enter your cloud credentials.

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