The error message is caused by incomplete cloud account details. This will only impact old or brand-new cloud accounts.
If you encounter this error message, raise a case with our support team, confirming your cloud account username and password reset email address you would like to use.
Error: 'Invalid Username or you are required to enrol to use this service'
When trying to reset my password I get the error message, invalid Username or you are required to enrol to use this service.
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Written by Jordan Hutchinson
Updated over 3 months ago