The error message is caused by incomplete cloud account details. This will only impact old or brand-new cloud accounts.
If you encounter this error message, ask to speak to our support team with our support team, confirming your cloud account username and password reset email address you would like to use.
Error: 'Invalid Username or you are required to enrol to use this service'
When trying to reset my password I get the error message, invalid Username or you are required to enrol to use this service.
J
Written by Jordan Hutchinson