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Error: 'There is a problem with the configuration of your hosted account'

I cannot login to RDWeb, it keeps giving the error, there is a problem with the configuration of your hosted account.

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Written by Jordan Hutchinson

The most common cause of the error is that the cloud account does not have the correct permissions to connect to SelectPay.

If you're using a new cloud account to log in, or haven't logged in for a while, we may need to make further changes so you can connect to SelectPay.

Ask to speak to our support team referencing the error message, including your cloud account username.

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