The error messages suggest there is a break in the connection to SelectPay, which can be caused by a number of different issues. To help diagnose the cause of this error, follow the relevant sections below.
Hosted
We recommend reaching out to your local IT team to confirm if any network changes have occurred, which may be responsible for the issue. Also, raise a case with our support team containing a screenshot of the error message, including your cloud account username.
On-premise
Reach out to your local IT team to confirm if any network changes have occurred. The list contains potential causes of connection issues.
A VPN is preventing or required to connect.
A Windows password reset may be required.
Active Directory permissions.
Incorrect port number.
A firewall could be preventing the connection.
If you are still experiencing issues and can't find the cause, raise a case with our support who may be able to assist further.