The error occurs when the number of active users exceeds the user count specified on your payroll license key. To overcome the error, you will need to reduce the number of users or increase the space on your license. To do this, follow the relevant steps below.
Sign-out users
To sign out another user, you must be logged in using a payroll administrator account.
SelectPay client
Click System, then click User Records.
Select the relevant user, then click Remove Active Status.
Click Ok.
Repeat steps 2 and 3 for each user you wish to sign out.
SelectPay Administrator
🤓Tip: Signed-in users have a tick in the active column, which can be filtered.
Click Users, select the relevant user.
Click Users, then click Remove Active Status.
Web Administrator
If you are a shared-hosted customer, you will have been given access to your web administrator, from which you can remove an employee's active status.
Click Users, then select the required user.
Click Logout User.
Check your license key
To increase the number of employees or concurrent users on your license, you will need to contact your account manager, as this may incur a charge.
📌Note: The number of users is the total number logged in simultaneously.
Click the SelectPay
logo, then click Start Up Screen.Click the About Access SelectPay tab.
The number of employees is in brackets next to the payroll module.
The number of users is on the same row, under the No.Users, column.
For example, the text will look similar to the below.
Payroll (1000 employees, 850 active) - 5 (1 used)