The error is caused by more than one user being active in SelectPay when trying to run the period end process. You will need to remove the active status of all other users before trying to process period end. To do this, follow the steps below.
SelectPay client
Click System, then click User Records.
Select the relevant user, then click Remove Active Status.
Click Ok.
SelectPay Administrator
🤓Tip: Signed-in users have a tick in the active column, which can be filtered.
Click Users, select the relevant user.
Click Users, then click Remove Active Status.
Web Administrator
If you are a shared-hosted customer, you will have been given access to your web administrator, from which you can remove an employee's active status.
Click Users, then select the required user.
Click Logout User.