The error occurs when the number of active employees exceeds the employee count specified on your payroll license key. To check your current employee count, follow the steps below.
Check your license key
To increase the number of employees or concurrent users on your license, you will need to contact your account manager, as this may incur a charge.
📌Note: The number of users is the total number logged in simultaneously.
Click the SelectPay
logo, then click Start Up Screen.Click the About Access SelectPay tab.
The number of employees is in brackets next to the payroll module.
The number of users is on the same row, under the No.Users, column.