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Employee missing their payslip and not on reports

An employee is missing their payslips from last period and I can't see them on any reports.

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Written by Jordan Hutchinson
Updated over 4 months ago

After running a save and process, making certain changes to an employee record or pay may require the employee to be reprocessed. The changes listed below are some actions that will require a reprocess.

Changes

  • Adding, removing, including, or excluding a pay element on an employee.

  • Adding, removing or changing variable hours for an employee.

  • Adding an attachment to an employee.

  • Adding an SSP record to an employee.

  • Altering the amount paid out on an SSP/OSP or SMP/OMP record.

  • Changing an employee’s bank details.

  • Changing an employee’s category.

  • Changing an employee’s tax code, NI number, or NI letter.

  • Changing an employee’s date of birth or marital status.

  • Changing an employee’s join date or TUPE date.

  • Changing an employee’s contracted hours or working pattern.

  • Changing the rate or quantity of an employee’s pay element.

  • Changing the student loan or postgraduate loan status of an employee.

  • Making an employee a leaver.


Resolution

There are two ways in which this can be resolved, depending on your requirements.

We advise restoring and re-processing the period where possible.

Restore

Restoring and reprocessing will ensure the missing employee is included on all reports and will generate a payslip. However, if you have multiple pay frequencies, they will all be restored to the date and time chosen.

P11 history

If restoring is not an option, you can manually enter the employee's earnings for the period via P11 history. This will only update the employees' taxable and NICable gross totals. To do thi,s follow the steps below.

📌Note: Adding P11 history will not;

  • Produce a payslip.

  • Include the employee in reports.

  • Include any statutory payments on the FPS or EPS.

  1. Click Payroll, then click Employees.

  2. Find and select the required employee.

  3. Click P11 History, then click New P11 History.

  4. Enter the required information, then click Save and Close.

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