A P45 is produced for a leaver if they have earnings in the current tax year on their pay frequency. If you are receiving the error message when you expect there to be a P45, follow the steps below to see if there is pay in the current tax year.
📌Note: If the employee record is marked as deceased, you can't print a P45.
Click Payroll, and then click Employees.
Find and select the required employee.
Click P11 History.
If there are no entries, change the pay frequency using the search criteria. Then follow the relevant sections below.
No data
If the employee has been paid in the current tax year, but the employee's P11 history is blank for all frequencies, raise a case with support for further assistance.
Data under a different frequency
If you find entries under a different frequency, the employees' pay frequency will need to be changed.
To do this, follow the steps below.
Reinstate the employee record.
Change the employees' pay frequency.
Process the employee as a leaver.
Produce the P45.