The error message is caused by missing data, preventing SelectPay from carrying out the process you have started. To correct the issue, follow the relevant steps below.
Save and process
The error message is often caused by an employee missing a working pattern. To check this, follow the steps below.
🤓Tip: Start by checking new starters added in the current period.
Click Payroll, and then click Employees.
Find and select the required employee.
Click Open Employee, and then click the Contract Details tab.
📌Note: If the employee has a day selected, move on to the next employee.
Once you have found the employee with no days selected.
If you use option 1, select the option 2 checkbox.
Click the week's drop-down, and then click Working Pattern.
Select the checkboxes under the days the employee works.
If you initially used option 1, select the option 1 checkbox.
Click Save and Close.
Importing
There are two tools which can be used to import data into SelectPay: the SelectPay Importer and import pay details. Follow the relevant sections below.
Import pay details
If you are importing pay details from a .CSV file into SelectPay, ensure there are no trailing spaces in the file.
An easy way to check this is to open the file in Notepad and look for spaces before or after each comma.
SelectPay Importer
When using the SelectPay Importer, it is vital that you use the older file format .XLS saved as Excel 97-2003. To save the file like this, follow the steps below.
Open your import details in Excel.
Click File, and then click Save As.
Click Browse, navigate to your desired save location.
Click the save as type dropdown, and click Excel 97-2003 Workbook.
Click Save.
If you still have issues uploading the import file after following the steps above, raise a case with support, confirming the actions already undertaken.