There are two possible causes for the issue: the pay element has a start or finish date listed against it, or the unit of measure is set incorrectly. To check this, follow the relevant steps below.
Start or finish date
Click Payroll, and then click Employees.
Find and select the required employee.
Click Standard Pay.
Find and select the required pay element.
Click Open Pay Element, and then click the General tab.
If a start or finish date is not required, remove them and click Save and Close.
If one or both are required.
Ensure the start date is not in a future period.
Ensure the finish date is in the current or previous period.
Click Save and Close.
Unit of measure
Click Payroll, and then click Employees.
Find and select the required employee.
Click Standard Pay.
Find and select the required pay element.
Click Open Pay Element, and then click the Options tab.
If in use, ensure the unit of measure is set correctly.
If a unit of measure is not required, set the unit of measure quantity to 0.
Click Save and Close.