Hotfixes are released periodically throughout the year to apply any mid-year changes made by the government or to correct any issues discovered in the main release. To install a hotfix, follow the steps below.
Install a hotfix
Download the required hotfix from our customer portal, save it in a memorable location on the server where SelectPay is installed.
Ensure all users are logged out of SelectPay, then take a backup of each database.
Log in with an administrator account on the server where SelectPay is installed.
Go to the location where you saved the hotfix, right-click and click Run As Administrator.
Click Next.
Select the required checkboxes to install those components.
📌Note: If your clients are installed separately, you will need to install the client update on the machines where it is installed.
SelectPay Client
SelectPay Server
SQL updates
SelectPay Administrator
SelectPay Improter
Payroll Reports
Reports Administrator
Click Next.
If SQL updates were chosen, select the checkbox Use Windows Authentication.
Enter the SQL server name, which can be taken from the login window of SSMS.
📌Note: If you have multiple SQL instances, you will need to enter it in the format SQLServerName\SQLInstance.
If you have a nonstandard reports database, update the Reports field.
Enter the database name, then click Next.
Click Install, then click Close.
You will need to repeat steps 4 to 9 for each separate database you have.
Check installed hotfixes
Log in to SelectPay, click the SelectPay
icon.Click Start Up Screen, then click About Access SelectPay.
Click the Hotfixes tab.