Following the April 2026 Windows update, changes have been made to Windows Remote Desktop that require extra validation when connecting to remote sessions.
This is seen as a confirmation window for the remote desktop when launching SelectPay. To ensure you have access to your normal functions in SelectPay, follow the steps below.
⚠️Important: No changes have been made on the SelectPay or The Access Group side, and this does not indicate a security issue.
Selecting resource options
Launch SelectPay.
Select the following checkboxes.
Clipboard
Drives
Printers
Select the checkbox, Remember my choices for remote connections from this publisher.
Click Connect.
Reset resource option selection
If you have already accepted the certificate changes and can no longer access local drives, copy and paste text or print documents. Follow the steps below to reset your selection.
Close SelectPay.
Press the Windows key, and search for 'Remote Desktop Connection'.
Click Remote Desktop Connection.
Click Show Options, and then click the Advanced tab.
Click Settings, select the checkbox, Do not use an RD Gateway server.
Click Ok.
Click the General tab, and then click Save.
Upon opening SelectPay, you will need to follow the Selecting resource options section.