If you receive this error when you attempt to log into SelectPay, this is usually because SelectPay is being blocked by a firewall or proxy server.
If you use a VPN, you should try disconnecting from the VPN and then reconnecting. If the error persists for more than two hours, we recommend that your IT department check the following:
Whitelist gateway.accessacloud.com on all firewalls and proxy servers.
Open port 3389 on both TCP and UDP.
This error can also appear when the service is unable to start after a server restart. If you're hosted by Access and the error persists after trying the above, ask to speak with our support team and reference the title of this article.