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Error: 'Invalid pointer'

When producing payslips I get one of the following error messages, system out of memory exception or invalid pointer.

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Written by Jordan Hutchinson
Updated over 2 months ago

If you are running into the error message, invalid pointer or system out of memory exception when producing a large number of payslips, it can be caused by a large company logo.
Payslips and reports are produced via Crystal Reports which is a separate piece of software not supported by The Access Group. This software does have limitations when large images are involved, the memory limit for the Crystal application is 2GB.

Possible resolutions:

  • Use a company logo with a smaller file size in the .BMP format.

  • Remove the image altogether when producing the payslips.

  • Producing your payslips in smaller batches, such as by department.

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