Database & User management
Managing payroll users and databases
By Robert1 author23 articles
- Create a new userWe have a new member of the team and we need to create a new account.
- Reset a cloud gateway passwordMy password has expired and I need to reset it.
- Take and restore backupsTake a back up and restore a SelectPay database.
- Apply an unlock keyApplying an unlock key to a SelectPay databases.
- Suspend or unsuspend a userError: 'Your account has been suspended.'
- APS password resetMy APS password has expired.
- Error: 'Root element is missing'A white box appears on the screen and I cannot click anything.
- Create a new SelectPay Administrator userSet up a new user in the SelectPay Administrator tool.
- Copy custom BACS to the new versionWe have upgraded SelectPay and need to add in our custom BACS.
- Reset a users SelectPay passwordChange a password for a user.
- Request a new cloud accountA new employee is starting soon and they need an account to access SelectPay.
- Move employees to another SelectPay databaseHow to move employees from one payroll database to another.
- Check your unlock keyView how many users, employees and available modules are on the license.
- Cloud account password policyI cannot reset my cloud password, it keeps rejecting my new password.
- Reset the web administrator passwordI need to reset the web administrator account password.
- Payroll is in a future periodAfter processing period end the payroll database has move to many periods.
- Logging into SelectPayHow to login to SelectPay.
- Create a payroll databaseConsiderations when creating a new database
- Account manager or customer success manager informationWho is my Account manager AM or Customer success manager CSM?
- Use FlexPointsWhat FlexPoints are and how you can use them
- Error: 'Unable to connect to server with information provided'When trying to log in to the SelectPay Administrator I get the error, Unable to connect to server with information provided.
- Change the owner of a cloud accountWe have an old cloud account that we don't use, and I want to assign it to a new user.
- Web administrator featuresI need to restore a database, apply an unlock key, delete backups, create a test database, mark a database as test or remove the active status of a user.