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Error: 'The employee record limit has been reached'

When trying to add a new employee we get the error: The Employee record limit for the unlock assigned to this database has been reached.

R
Written by Robert Martin

The error occurs when the number of active employees exceeds the employee count specified on your payroll license key. To check your current employee count, follow the steps below.

📌Note: Only active employees and current period leavers count towards the employee count on the unlock key.

Check your license key

To increase the number of employees or concurrent users on your license, you will need to contact your account manager, as this may incur a charge.

📌Note: The number of users is the total number logged in simultaneously.

  1. Click the SelectPay

    logo, then click Start Up Screen.

  2. Click the About Access SelectPay tab.

    • The number of employees is in brackets next to the payroll module.

    • The number of users is on the same row, under the No.Users, column.

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